Commerce offers customized software development, web and mobile application development, cloud optimization, IT consulting, and related professional services. These are tailored solutions involving resource allocation, planning, research, design, and development efforts.

Due to the customized and resource-intensive nature of our services, all payments made to Commerce are generally non-refundable once the project has commenced. Project commencement includes requirement discussions, planning, design, development, or resource allocation initiation.

Advance and milestone-based payments reserve technical resources and initiate execution. Such payments are non-refundable, as they compensate for time, effort, and opportunity cost incurred by Commerce.

If a client cancels a project before any work has started and before any resources are allocated, a refund may be considered at our sole discretion. Administrative or transaction charges may be deducted.

If a client chooses to terminate the project after work has begun, no refunds will be provided for payments already made. Completed work remains the intellectual property of Commerce unless otherwise agreed in writing.

No refunds will be issued for delays, project suspension, or termination caused by lack of client response, delayed approvals, incomplete information, or failure to provide required access or assets.

Refunds will not be issued due to changes in business strategy, change of mind, or modification of project requirements after the project has commenced. Scope changes are handled through revised estimates or change requests.

In case of dissatisfaction with services, clients are encouraged to raise concerns in writing so that we may attempt to resolve the issue through revisions, corrections, or reasonable support. Dissatisfaction alone does not warrant a refund.

Payments made towards third-party services such as hosting providers, cloud services, payment gateways, APIs, licenses, or subscriptions are strictly non-refundable. These follow the respective provider's policies.

In rare and exceptional cases, refunds may be issued at the sole discretion of Commerce if we are unable to deliver the agreed service due to reasons solely attributable to us. Any such refund is limited to the amount corresponding to the undelivered portion.

Approved refunds, if any, will be processed using the original mode of payment wherever possible. Processing may take 7-14 business days depending on the respective financial institution.

Any applicable taxes, statutory deductions, or transaction charges will be deducted from the refund amount, if applicable.

Commerce reserves the right to modify or update this Refund Policy at any time without prior notice. Updated versions become effective upon publication.

This Refund Policy shall be governed by and interpreted in accordance with the laws of India.

Email: info@krihaitsolutions.com / support@krihaitsolutions.com

Phone: +91 98401 34261 / +91 98401 34238

Address: 5, Jacob Street, Murugappa Nagar, Madipakkam, Chennai - 600091